Complaints and Feedback

Raising a concern

In the first instance, please contact us directly at soleencare@gmail.com. Many concerns can be resolved quickly by talking them through.

If you would prefer to put it in writing, describe what happened, when, and what you would like to see done about it.

What happens next

We will acknowledge your complaint within five working days and give you a full response within twenty working days. If it will take longer, we will tell you why and when to expect a reply.

You are welcome to bring someone with you to any meeting about a complaint.

If you are still not satisfied

If our response does not resolve matters, you can seek independent advice, for example from Citizens Advice (citizensadvice.org.uk).

Complaints about how we have handled your personal information can be taken to the Information Commissioner's Office at ico.org.uk.

Raising a complaint will never affect the quality of care you or your child receive.